This privacy policy, updated on 3 July 2021, sets out how The National Memorial Family Fund uses and protects any information that you may give to us when visiting this website or using our online services.

We are committed to ensuring that your privacy is protected. 

Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

See our general Privacy & Data Protection policy here

Privacy Policy

The National Memorial Family Fund may change this policy by updating this page.

You should check this page from time to time to ensure that you are happy with any changes. What we may collect and how we use it is detailed in the following information.

What we collect

We may collect the following information:

Name and other details regarding gender, sexuality and heritage

Contact information including email address and/or business details

Demographic information such as street name and postcode, preferences and interests

Other information relevant to client or customer surveys and/or offers

Your provided and other anonymous data may also be available to The National Memorial Family Fund's website provider to enable us and them to carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them, and to enable us to improve the services we provide.

Such data may include

a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).

b) Information that you provide (where applicable) to us when registering with our services including your contact details.

c) Information that you provide when completing your profile (where applicable) on our website or other services.

d) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.

e) Information that you provide to us when using any of our online services, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use).

f) Information relating to any purchases that you make of our goods, or donations, or any other transactions that you enter into when using any of our online services, (including your name, address, telephone number, email address and card details).

g) Information contained in or relating to any communication that you send to us or send through our website or other online services, including the communication content and metadata associated with the communication and any information gathered on a form.

h) Any other personal information that you choose to send to us; and information relating to any purchases or donations you make.

This may include your name, address, telephone number, email address, which appeal you are supporting and in the case of direct debits the frequency and date of when direct debits will be taken.

Important Note: Card details and bank details may be collected by the website or other third party payment platforms that we use, but only stored (where required) by our payment processors, and not by us.

This normally applies to donations we receive, but will also include the bank details or addresses of those in receipt of our grants.

Security and the Internet

Your Security

The National Memorial Family Fund is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in

place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

You should however acknowledge that the transmission of information over the internet is inherently insecure, and we cannot always completely guarantee the security of any data that is sent over the internet.

Links to other websites

The National Memorial Family Fund website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. 

Therefore, we cannot be responsible for the protection and privacy of information which you provide whilst visiting such sites which are not governed by this privacy statement. 

You should exercise caution and take a look at the privacy statement applicable to the websites in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If for any reason the button is not visible please include a statement of this in the form, or by emailing us direct.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our e-updates, writing to or emailing us at enquiries@memorialfamilyfund.org.uk

The National Memorial Family Fund will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Important Note:   You may request details of personal information which we hold about you under the Data Protection Act 1998 . A small fee will be payable.

Disclosing of your personal information

The National Memorial Family Fund may disclose your personal information in certain circumstances to any of our employees, key volunteers, insurers, professional advisers, agents, suppliers (including specifically the provider and host of our website).

This may include other subcontractors insofar as reasonably necessary as set out in this privacy policy.

We may disclose your personal information to any member of our group of enterprises (this means our subsidiaries, our ultimate holding enterprise and all its subsidiaries) insofar as reasonably necessary as set out in this policy.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

We may disclose personal information

To the extent that we are required by law.

In connection with any ongoing or prospective legal proceedings.

In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties under any other circumstance.